{"id":4367,"date":"2026-02-20T04:37:13","date_gmt":"2026-02-20T04:37:13","guid":{"rendered":"https:\/\/truckmoves.1ptstaging.com.au\/?page_id=4367"},"modified":"2026-04-07T03:08:05","modified_gmt":"2026-04-07T03:08:05","slug":"insurance-and-liability-information","status":"publish","type":"page","link":"https:\/\/truckmoves.1ptstaging.com.au\/index.php\/insurance-and-liability-information\/","title":{"rendered":"Insurance and Liability Information"},"content":{"rendered":"\t\t
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Insurance and Liability Information<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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1. Purpose of This Document<\/h2>\t\t\t\t<\/div>\n\t\t
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This document is a supplementary resource to the main Truck Moves Australia AI Avatar Knowledge Base. It focuses specifically on how insurance operates during a service, the responsibilities of each party, and the precise limits of liability set out in our official Service Conditions.<\/p>

The avatar should use this document to answer any customer or prospect question about insurance, risk, liability, damage claims or what happens if something goes wrong. The avatar must always be accurate, transparent and professional on these topics \u2014 and must always refer customers to 1300 885 799 or info@truckmoves.com.au for specific advice on their situation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Where It All Began<\/h2>\t\t\t\t<\/div>\n\t\t
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TruckMoves Australia was founded to solve a unique challenge within the transport and automotive sectors. Traditional freight models were slow, costly, and inflexible for moving newly built or unregistered commercial vehicles. Our founders recognised a better way specialist trade-plate drivers relocating trucks under their own power.<\/p>

This simple but powerful idea reshaped how trucks move around Australia. From our earliest days, we partnered with major manufacturers, importers, and dealer networks to streamline the handover process between wharves, body builders, processing yards, and end customers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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2. At-a-Glance Insurance Summary<\/h2>\t\t\t\t<\/div>\n\t\t
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The table below summarises the insurance and liability position at each stage of a job. Full detail is provided in the sections that follow.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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\n STAGE \/ TOPIC\n <\/th>\n \n WHO IS RESPONSIBLE\n <\/th>\n \n KEY DETAIL\n <\/th>\n <\/tr>\n
Vehicle insurance \u2014 during the move<\/td>\n CUSTOMER<\/td>\n The customer must maintain comprehensive insurance on the vehicle at all times during the service, extended to cover Truck Moves' drivers and personnel.<\/td>\n <\/tr>\n
Risk of loss or damage to the vehicle<\/td>\n CUSTOMER<\/td>\n Risk in the vehicle remains with the customer (owner) for the entire duration the service is being performed.<\/td>\n <\/tr>\n <\/tr>\n
Carrier's liability cover<\/td>\n TRUCK MOVES AUSTRALIA<\/td>\n Every job is automatically covered under Truck Moves' carrier's liability policy, in line with transport industry standards.<\/td>\n <\/tr>\n <\/tr>\n
Public liability insurance<\/td>\n TRUCK MOVES AUSTRALIA<\/td>\n Truck Moves maintains a $30 million public liability policy covering third-party claims.<\/td>\n <\/tr>\n
Workers compensation (drivers)<\/td>\n TRUCK MOVES AUSTRALIA<\/td>\n All Truck Moves drivers are covered by our workers compensation policy.<\/td>\n <\/tr>\n
Certificates of currency<\/td>\n TRUCK MOVES AUSTRALIA<\/td>\n Available on request. Contact info@truckmoves.com.au or 1300 885 799.<\/td>\n <\/tr>\n
Maximum liability for the service<\/td>\n TRUCK MOVES AUSTRALIA (capped)<\/td>\n Limited, at our option, to either re-supplying the services or paying the cost of re-supply. (Clause 10.7)<\/td>\n <\/tr>\n
Body \/ mechanical \/ windscreen damage<\/td>\n NOT OUR LIABILITY (unless gross negligence or wilful misconduct)<\/td>\n Truck Moves is not liable for body, mechanical or windscreen damage unless directly caused by our wilful misconduct or gross negligence with knowledge that damage would occur. (Clause 10.3)<\/td>\n <\/tr>\n
Consequential \/ indirect loss<\/td>\n NOT OUR LIABILITY<\/td>\n Truck Moves is not liable for economic loss, loss of revenue, loss of profit, loss of business opportunity, loss of goodwill or any indirect\/consequential loss. (Clause 10.5)<\/td>\n <\/tr>\n
Claim notification window<\/td>\n CUSTOMER \u2014 within 48 hours<\/td>\n Any notice of loss, damage or intent to claim must be given in writing within 48 hours of the incident. After this time Truck Moves is discharged of all liability. (Clause 10.8)<\/td>\n <\/tr>\n
Force majeure<\/td>\n NEITHER PARTY LIABLE<\/td>\n If a Force Majeure Event prevents service for more than 7 days, either party may terminate the order without penalty. (Clause 10.4)<\/td>\n <\/tr>\n<\/table>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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3. The Customer's Insurance Obligations<\/h2>\t\t\t\t<\/div>\n\t\t
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3.1 The Core Rule \u2014 Risk Stays with the Customer
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This is the single most important insurance principle in the Truck Moves service model: the risk in the vehicle remains with the customer (the owner) at all times while we perform the services. We are not the insurer of the vehicle.<\/p>

This is set out clearly in Clause 9.1(d) and 9.1(e) of our Service Conditions (see Section 5 of this document for the full verbatim text).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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What this means in practice:<\/strong><\/p>

\u2022 The customer must have comprehensive vehicle insurance in force before we collect the vehicle.<\/p>

\u2022 That insurance must remain active for the entire duration of the service.<\/p>

\u2022 The insurance policy must be extended to cover Truck Moves’ drivers and personnel.<\/p>

\u2022 If the vehicle is uninsured and something happens, the customer bears the full risk<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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3.2 What ‘Extended to Our Drivers’ Means<\/strong><\/p>

When we say the customer’s insurance must extend to our drivers and personnel, this means the customer’s comprehensive policy must treat our drivers as authorised drivers of the vehicle. Most standard commercial fleet and dealership policies do provide this cover as a matter of course \u2014 but the customer should confirm this with their insurer before engaging our service.<\/p>

If the customer’s policy does not extend to third-party drivers, the customer must arrange a policy endorsement or additional cover before we collect the vehicle. We cannot commence a move if a vehicle is uninsured.

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3.3 Confirming Insurance Before the Job<\/strong><\/p>

Customers are encouraged to:<\/p>

\u00b7 Confirm their comprehensive vehicle insurance is current and active<\/p>

\u00b7 Check that the policy extends to drivers and personnel provided by Truck Moves<\/p>

\u00b7 Provide a Certificate of Currency to Truck Moves if required for their own compliance records<\/p>

\u00b7 Contact 1300 885 799 if they have any questions about insurance requirements before booking<\/p>

3.4 Vehicle Must Be Roadworthy<\/strong><\/p>

Under Clause 9.1(c), the customer also warrants that the vehicle is roadworthy and capable of completing the journey from the collection point to the destination. This is important from an insurance perspective \u2014 if the vehicle suffers a mechanical failure mid-journey, any resulting costs are the customer’s responsibility under Clause 9.2 (consumables and mechanic costs). Truck Moves is not a qualified motor mechanic service and does not carry out pre-collection mechanical checks.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t

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4. Truck Moves Australia's Own Insurance Cover<\/h2>\t\t\t\t<\/div>\n\t\t
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4.1 Carrier’s Liability Policy<\/strong><\/p>

Every job performed by Truck Moves Australia is automatically covered under our carrier’s liability policy. This policy is in place in line with transport industry standards and covers against damage, loss and unforeseen incidents during the relocation process.<\/p>

Carrier’s liability is the standard form of insurance carried by professional transport and logistics operators in Australia. It covers Truck Moves’ legal liability as the carrier \u2014 not the full replacement value of the vehicle itself (which remains the customer’s responsibility to insure comprehensively)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Carrier’s Liability Cover \u2014 Key Points<\/strong><\/p>

\u2022 Automatically applies to every job \u2014 no need to request it separately.<\/p>

\u2022 Covers Truck Moves’ legal liability as the carrier during the move.<\/p>

\u2022 In line with transport industry standards.<\/p>

\u2022 Does NOT replace the customer’s own comprehensive vehicle insurance.<\/p>

\u2022 Certificates of currency available on request.<\/p>

\u2022 Options to extend or tailor cover for specific client or fleet requirements \u2014 ask at booking.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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4.2 Public Liability Insurance \u2014 $30 Million<\/strong><\/p>

Truck Moves Australia maintains a $30 million public liability insurance policy. This covers third-party claims arising from our operations \u2014 for example, if a Truck Moves driver caused damage to a third party’s property or vehicle during a delivery.<\/p>

Public liability does not cover the customer’s own vehicle \u2014 it covers claims made by third parties against Truck Moves in connection with our operations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Public Liability \u2014 $30 Million<\/strong><\/p>

\u2022 Covers third-party claims against Truck Moves Australia.<\/p>

\u2022 Policy limit: $30,000,000.<\/p>

\u2022 Certificate of currency available to all clients on request.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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4.3 Workers Compensation (Drivers)<\/strong><\/p>

All Truck Moves drivers are covered by our workers compensation insurance. This means that if a driver is injured while performing services on your vehicle, the claim is handled through our workers compensation policy \u2014 not through the customer.<\/p>

4.4 Requesting Certificates of Currency<\/strong><\/p>

Certificates of currency for any of our insurance policies are available on request. These should be passed to the customer’s audit or compliance team for their records.<\/p>

To request a Certificate of Currency, contact us:<\/p>

\u00b7 Phone: 1300 885 799<\/p>

\u00b7 Email: info@truckmoves.com.au<\/p>

4.5 Optional Extended or Tailored Cover<\/strong><\/p>

For customers with specific requirements \u2014 such as high-value vehicles, unusual cargo configurations, fleet deployments or special projects \u2014 we offer options to extend cover or tailor insurance to meet those specific needs. Ask our team when booking and we will ensure the right protection is in place before the move begins.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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5. Limits of Liability \u2014 Full Clause Reference<\/h2>\t\t\t\t<\/div>\n\t\t
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The following section reproduces the complete Limitation of Liability clauses (Clause 10) from Truck Moves Australia’s official Service Conditions, as published at truckmoves.com.au\/terms-conditions. Each clause is shown verbatim followed by an avatar-facing plain-English explanation.<\/p>

5.2 Exclusion of Implied Terms (Clause 10.2)<\/strong><\/p>

Clause 10.2 \u2014 Exclusion of implied warranties to the extent permitted by law<\/em><\/p>

We exclude, to the extent permitted by law from these conditions all terms, conditions and warranties implied by statute, general law or custom. You may have statutory guarantees under the Australian Consumer Law and nothing in these terms is intended to affect those rights.<\/p>

5.3 No Liability for Vehicle Damage \u2014 Key Exclusion (Clause 10.3)<\/strong><\/p>

Clause 10.3 \u2014 Not liable for breakdown, accident, body\/mechanical\/windscreen damage \u2014 with a key exception<\/em><\/p>

We are not liable for any breakdown of, or defect in, nor any accident involving any motor vehicle or item while performing the Services nor the use, repair, maintenance or storage of such a motor vehicle or item. We are not liable for any body or mechanical damage, including any windscreen damage, occurring while that motor vehicle or item is in our possession, custody or control, unless caused by our wilful misconduct or gross negligence with knowledge that damage would occur.<\/p>

5.4 Force Majeure (Clause 10.4)<\/strong><\/p>

Clause 10.4 \u2014 Force Majeure \u2014 suspension and termination rights<\/em><\/p>

(a) If we are wholly or partially prevented from performing the Services by a Force Majeure Event, then the obligation to perform in accordance with these conditions will be suspended<\/p>

for the duration of the Force Majeure Event. (b) If the Force Majeure Event and consequential inability to perform Services continues for a period longer than 7 days from its initial occurrence, then either you or we may terminate the Order by written notice to the other. Any termination will not prejudice any rights or obligations either you or we may have accrued prior to such termination.<\/p>

5.5 No Liability for Economic or Consequential Loss (Clause 10.5)<\/strong><\/p>

Clause 10.5 \u2014 Exclusion of economic, indirect and consequential loss \u2014 in full<\/em><\/p>

We are not liable in contract or tort for any economic loss, loss of revenue, loss of saving on overheads, loss arising from business interruption, loss of data, loss of business opportunities, loss of goodwill, loss of profits or any indirect, special or consequential loss or damage from any cause, even if we have been advised of the possibility of such damages or loss before we accept the Order.<\/p>

5.6 Duty to Mitigate (Clause 10.6)<\/strong><\/p>

Clause 10.6 \u2014 Both parties must take reasonable steps to minimise loss<\/em><\/p>

Each party must each use reasonable efforts to mitigate any potential damages or other adverse consequences arising from or related to the Services.<\/p>

5.7 Maximum Aggregate Liability Cap (Clause 10.7)<\/strong><\/p>

Clause 10.7 \u2014 Maximum aggregate liability \u2014 limited to re-supply of services<\/em><\/p>

To the extent permitted by law, our maximum aggregate liability to you in respect of any one claim or series of connected claims in respect of the Services for any liability including for breach of contract, breach of statutory duty, breach of warranty, delay, breach of a term, condition or warranty implied into these conditions by the Australian Consumer Law or liability under an indemnity, is limited at our option (to the extent permitted by law) to: (i) supplying the Services again; or (ii) paying to have the Services supplied again.<\/p>

5.8 Claim Notification \u2014 48-Hour Deadline (Clause 10.8)<\/strong><\/p>

Clause 10.8 \u2014 Notice of damage or loss must be given within 48 hours \u2014 CRITICAL<\/em><\/p>

Unless notice of loss or damage be given in writing to us before or at the time of the delivery of the vehicle or item which is subject to these Services, such delivery shall be prima facie<\/p>

evidence of the delivery of the vehicle or item in the same condition in which it was received by us. In any event, we shall be discharged of all liability whatsoever in respect of the Services, unless notice of claim or intention to claim are given to us in writing, within 48 hours after any incident or cause of any claim and or damage that may give rise to a claim.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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6. Customer Warranties \u2014 Clause 9<\/h2>\t\t\t\t<\/div>\n\t\t
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The following warranties are given by the customer when they place an Order. These are directly relevant to insurance and risk, and the avatar should understand them fully.<\/p>

Clause 9.1 \u2014 Customer warranties at the point of vehicle collection<\/strong><\/em><\/p>

You warrant in respect of each motor vehicle that is the subject of an Order that at the date the motor vehicle is collected by us: (a) you own the motor vehicle; (b) you are authorised to engage us to provide the Services; (c) the motor vehicle is roadworthy and capable of making the journey from the place of collection to the destination stated in the Order; (d) the risk in the motor vehicle or item remains with you while we perform the Services; and (e) the motor vehicle or item is and will be comprehensively insured by you while we perform the Services and that the insurance cover extends to drivers and other personnel provided by us to perform the Services.<\/p>

Clause 9.2 \u2014 Breakdown during service \u2014 mechanic costs are the customer’s responsibility<\/strong><\/em><\/p>

If a motor vehicle breaks down or is in need of mechanical repair (as determined by us) while we are carrying out the Services, you authorise us to engage a mechanic or other appropriately qualified person, of our choice, to carry out the repairs. You must pay us for the Consumables incurred under this clause 9.2 on demand on a full indemnity basis.<\/p>

Clause 9.3 \u2014 Customer indemnity \u2014 breach of warranties<\/strong><\/em><\/p>

In performing the Services, we rely on the warranties given by you in this paragraph 9 in respect of each motor vehicle or other item belonging to you. You agree to indemnify us and hold us harmless from any loss, damage, expense, penalty, fine or liability arising from a breach of these warranties, your obligations or these conditions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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7. Avatar Response Guide \u2014 Insurance & Liability Questions<\/h2>\t\t\t\t<\/div>\n\t\t
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Use this section as a guide when the avatar receives insurance or liability-related questions. Responses should always be factual, clear and non-alarmist. Always end with an invitation to contact us for specific advice.<\/p>

Q: Are my vehicles insured when Truck Moves is delivering them?<\/strong><\/p>

A: Your vehicle is required to be comprehensively insured by you (the owner) for the full duration of the service, and that insurance must extend to cover our drivers. We also carry our own carrier’s liability policy which automatically applies to every job. For specific advice on your insurance arrangements, please call 1300 885 799.<\/p>

Q: Does Truck Moves insure the vehicles they deliver?<\/strong><\/p>

A: The insurance responsibility for the vehicle itself sits with the owner \u2014 you need to maintain comprehensive vehicle insurance extended to our drivers. We carry our own carrier’s liability insurance on every job, as well as a $30 million public liability policy. If you’d like a Certificate of Currency for either policy, we can provide that on request.<\/p>

Q: What happens if my truck is damaged during delivery?<\/strong><\/p>

A: We take great care of every vehicle we deliver. If damage occurs, any claim must be notified to us in writing within 48 hours of the incident \u2014 this is a strict requirement under our Service Conditions. Please inspect your vehicle at delivery and immediately report any concerns to info@truckmoves.com.au or call 1300 885 799. Please note that under our Service Conditions, Truck Moves is not liable for body or mechanical damage unless caused by our wilful misconduct or gross negligence.<\/p>

Q: What is the limit of Truck Moves’ liability?<\/strong><\/p>

A: Under our Service Conditions, our maximum liability for any claim is limited to either re-performing the service or paying for it to be performed again. We are not liable for consequential losses such as loss of profit, business interruption or loss of revenue. This is standard across the Australian transport and logistics industry. For specific advice, please call 1300 885 799.<\/p>

Q: Can I get a Certificate of Currency for Truck Moves’ insurance?<\/strong><\/p>

A: Yes \u2014 Certificates of Currency for our carrier’s liability and public liability policies are available on request. Please email info@truckmoves.com.au or call 1300 885 799 and we’ll arrange this promptly.<\/p>

Q: What is Truck Moves’ public liability limit?<\/strong><\/p>

A: We maintain a $30 million public liability policy. This covers third-party claims arising from our operations. A certificate of currency is available on request.<\/p>

Q: What if the delivery is late and I lose a sale?<\/strong><\/p>

A: Delivery times are estimates and we work very hard to meet them. However, under our Service Conditions, Truck Moves is not liable for indirect or consequential losses such as loss of a sale, loss of profit or business interruption \u2014 this is standard across the transport industry. If you have a time-critical delivery, please discuss this with our team when booking so we can give it the highest priority. Call 1300 885 799.<\/p>

Q: My vehicle broke down during delivery \u2014 who pays?<\/strong><\/p>

A: Under our Service Conditions, if a vehicle breaks down during delivery, Truck Moves will arrange a mechanic and those costs are payable by the customer as Consumables. This is why we strongly recommend confirming your vehicle is in good mechanical condition before the job begins. For any questions, please call 1300 885 799.<\/p>

Q: What is a Force Majeure Event and how does it affect my job?<\/strong><\/p>

A: Force Majeure covers unexpected events outside our control \u2014 such as floods, fires, storms, industrial strikes or machinery failure. If a Force Majeure Event prevents us from completing your delivery, we will notify you as soon as possible. The obligation to perform is suspended during the event. If it continues for more than 7 days, either party may cancel the order without further obligation for that force majeure period. Call 1300 885 799 if you have specific concerns.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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8. Important Disclaimer<\/h2>\t\t\t\t<\/div>\n\t\t
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Disclaimer \u2014 For Avatar & Internal Use<\/strong><\/p>

\u2022 This document is a knowledge base reference for the Truck Moves Australia AI avatar and internal team members.<\/p>

\u2022 It does not constitute legal advice and should not be relied upon as such.<\/p>

\u2022 The full, authoritative Service Conditions are published at truckmoves.com.au\/terms-conditions.<\/p>

\u2022 For specific legal or insurance queries, customers should seek independent legal and insurance advice.<\/p>

\u2022 Truck Moves Australia Pty Ltd reserves the right to update its Service Conditions at any time.<\/p>

\u2022 For any customer query that this document cannot fully answer, the avatar must direct the customer to 1300 885 799 or info@truckmoves.com.au.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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TRUSTED BY AUSTRALIA\u2019S\u00a0<\/span><\/span><\/strong><\/p>

LEADING VEHICLE BRANDS<\/span><\/span>\u00a0<\/span><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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For over 30 years, Truck Moves Australia has been the go-to partner for dealerships, OEMs, rental fleets, government agencies, and ASX-listed companies. Our fully insured drivers, nationwide network, and transparent reporting deliver the reliability and professionalism high-stakes operations depend on.<\/span><\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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When it\u00a0<\/span>has to<\/span>\u00a0be on time, damage-free, and fully compliant<\/span>,<\/span>\u00a0Australia trusts Truck Moves.<\/span><\/span>\u00a0<\/span><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Ready to Move Your Vehicle?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Insurance and Liability Information 1. Purpose of This Document This document is a supplementary resource to the main Truck Moves Australia AI Avatar Knowledge Base. It focuses specifically on how insurance operates during a service, the responsibilities of each party, and the precise limits of liability set out in our official Service Conditions. The avatar […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-4367","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nInsurance & Liability | TruckMoves Australia<\/title>\n<meta name=\"description\" content=\"Learn about TruckMoves insurance and liability coverage for safe, secure truck relocation services across Australia.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/truckmoves.1ptstaging.com.au\/index.php\/insurance-and-liability-information\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Insurance & Liability | TruckMoves 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